Terms of Service

1 Acceptance of Terms & Scope of Platform

These Terms of Service ("Terms") govern your access to and use of WatUP (operated by SocialsUP Technologies, "we", "us", or "our"), including our web application, APIs, automated messaging engines, and associated tools. By registering an account, initiating a workspace, or using any feature, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2 1-Day Free Trial & Subscription Billing

Upon initial registration, each new user is granted a complimentary 1-Day (24-Hour) Free Trial. During this trial period, users receive unlimited broadcasting access to evaluate outreach speed and deliverability. REST API access, AI replies, Lead Generation, and the Content Calendar are locked during trial.

Following trial expiration, continuous access requires choosing an active subscription plan (Starter, Pro, or Enterprise). Payments are collected in Indian Rupees (INR) via manual UPI transfer and verified by platform administrators. Subscriptions activate for a 30-day billing cycle upon admin confirmation.

3 Multi-Workspace Architecture & Single WhatsApp Device Rule

Users may create additional workspaces based on their active plan's quota (Free Trial: 1, Starter: 1, Pro: 3, Enterprise: 10). Each workspace is strictly restricted to one (1) linked WhatsApp account at any given time. Workspaces operate in complete multi-tenant isolation, maintaining independent contact databases, message logs, and automated flow rules.

4 Anti-Spam Policy & WhatsApp Business Compliance

You agree to comply with all applicable local telecommunication laws and WhatsApp/Meta Terms of Service. You strictly warrant that:

• All message recipients have provided verifiable consent (opt-in) to receive communication from your organization.
• You will not use the platform for deceptive phishing, financial scams, harassment, illegal goods distribution, or adult content.
• You will promptly respect and honor recipient opt-out requests ("STOP", "UNSUBSCRIBE").
• You understand that WhatsApp account bans, rate-throttling, or number suspensions triggered by recipient spam reports or policy violations are the sole responsibility of the account holder. WatUP provides human-like delay algorithms but cannot guarantee immunity against WhatsApp enforcement actions.

5 Intellectual Property & Content Ownership

You retain full ownership of all contact records, uploaded media, campaign text, and templates hosted within your workspace. SocialsUP Technologies retains all right, title, and interest in and to the platform codebase, user interfaces, branding, and account protection scheduling algorithms.

6 Limitation of Liability & Service Disclaimers

The platform is provided "as is" and "as available". To the maximum extent permitted by law, SocialsUP Technologies shall not be liable for any indirect, incidental, punitive, or consequential damages, loss of business revenue, or downtime resulting from third-party protocol changes implemented by WhatsApp/Meta.

7 Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.