GDPR & Cookie Policy
Last Updated: September 2026 · European Union (GDPR) & Global Cookie Compliance
1 GDPR Commitment & Legal Basis
The General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR") establishes strict regulations regarding the processing of personal data for individuals located in the European Economic Area (EEA). SocialsUP Technologies is dedicated to safeguarding data privacy and adhering to the core principles of GDPR: lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, and confidentiality.
Our legal basis for processing data includes:
- Contractual Necessity: Delivering core SaaS messaging and multi-workspace services as outlined in our Terms of Service.
- Legitimate Interests: Protecting platform security, preventing bot abuse via reCAPTCHA, and enforcing rate limits.
- Legal Compliance: Retaining financial transaction records for tax compliance under Indian and international law.
2 Your Data Subject Rights Under GDPR
Under GDPR regulations, data subjects hold the following fundamental rights:
Right of Access
Request a copy of the personal data we maintain concerning your identity and workspace.
Right to Rectification
Correct any incomplete or inaccurate contact, billing, or workspace information directly in Settings.
Right to Erasure ("Forgotten")
Request complete and irreversible deletion of your user account, workspace data, and contact lists.
Right to Data Portability
Export your full contact database and campaign analytics in standard CSV / JSON format at any time.
3 What Are Cookies & How We Use Them
Cookies are small text files placed on your browser or device when you visit web pages. WatUP uses cookies and local storage tokens to recognize your authenticated session, remember your theme preference (Dark or Light), and safeguard against cross-site request forgery (CSRF) and bot abuse.
4 Detailed Cookie Inventory
| Cookie / Key | Category | Purpose | Duration |
|---|---|---|---|
| PHPSESSID | Strictly Necessary | Maintains secure authenticated session across requests. | Session |
| csrf_token | Security | Protects against Cross-Site Request Forgery attacks on forms. | Session |
| theme | Preferences | Stores dark or light mode preference in localStorage. | Persistent |
| _GRECAPTCHA | Security / Anti-Bot | Google reCAPTCHA v2 token to verify human user submissions. | 6 Months |
| watup_cookie_consent | Consent | Records your acceptance of the platform cookie notice. | 1 Year |
5 Managing Your Cookie Preferences
You can modify or revoke your cookie choices at any time by clearing your browser cache and cookies, or by configuring your browser to block or alert you about cookies. Please note that disabling essential session cookies (PHPSESSID) will prevent logging into your workspace.
Data Protection Officer (DPO)
If you have questions regarding our GDPR compliance, Data Processing Agreements (DPA), or wish to exercise your data subject rights, contact our Data Protection Officer at [email protected] or via our WhatsApp Helpline at +91 8509898502.