WatUP is a next-generation WhatsApp marketing, CRM, and automation platform that enables businesses to send personalized broadcasts, manage multichannel inbox chats, automate conversational customer journeys, and discover verified B2B leads without Meta per-conversation fees.

How does WatUP avoid Meta API conversation charges?

WatUP utilizes direct browser-authenticated WhatsApp Web gateway architecture via a high-performance Node.js sidecar, routing messages natively through your own WhatsApp phone connection without incurring Meta per-conversation API utility or marketing charges.

What is the daily WhatsApp warmup limit in WatUP?

To strictly protect your phone number from WhatsApp algorithmic bans, WatUP enforces a ban protection rule of only 1 warmup run per day with a maximum of 50 contacts per day, including automatic WhatsApp presence validation.

Does WatUP include a developer REST API?

Yes, WatUP provides a comprehensive REST API at watup.socialsup.in/api/v1 for sending automated text messages, checking WhatsApp contact registration, and receiving delivery status webhooks signed with HMAC-SHA256.

Refund & Cancellation Policy

1 Try-Before-You-Buy: 1-Day Free Trial

At WatUP, we believe in complete transparency. Every user is provided with a 1-Day (24-Hour) Free Trial upon signup without requiring credit cards or advance payment commitments. This trial enables you to test unlimited broadcasts, QR code WhatsApp linking, and system speed so you can make an informed decision before purchasing a paid plan.

2 Manual UPI Payment Verification

All paid plans are processed via manual UPI transfers directly to our verified corporate VPA. A payment is activated only after manual verification of your 12-digit UTR transaction reference number by our administrators.

3 Non-Refundable: Service Activated Within 48 Hours

⚠️ We do not offer refunds if the service is activated within 48 hours of payment.

Because our platform grants immediate access to digital broadcast servers, contact warmup engines, and B2B directory discovery, accounts where service has been activated within 48 hours of payment are strictly non-refundable. Activation is defined as any of the following: linking a WhatsApp account via QR code, sending a broadcast campaign, importing contacts, running a warmup session, or using the B2B lead finder.

4 Refund Eligibility Criteria (Non-Activated Accounts)

For accounts where service has not been activated within 48 hours, we offer a Technical Satisfaction Guarantee under these specific conditions:

Unfulfilled Activation: If your UPI payment was verified and debited, but your workspace was not upgraded within 24 hours of approval.
Permanent Technical Incompatibility: If our engineering team is unable to establish WhatsApp connectivity for your workspace due to a documented core server defect within 48 hours of payment.

5 Non-Refundable Circumstances

Refunds cannot be issued under the following circumstances:

Account or phone number bans imposed by WhatsApp/Meta resulting from unsolicited spam broadcasts, recipient complaints, or violations of WhatsApp policies.
Change of mind after a subscription plan has been activated and utilized to broadcast messages or discover leads.
Partial-month refunds or unused broadcasting quotas during an active 30-day billing cycle.
Account suspensions triggered by violations of our anti-spam or illegal content policies.

6 Refund Claim Process & Reversal Timeline

To file a refund claim, please contact our billing department within 48 hours of your payment approval. Include your registered email, workspace name, plan name, amount paid (₹ INR), and the 12-digit UPI UTR number.

Once verified and approved by our finance team, refunds are processed via the original UPI source within 5 to 7 business days.

Billing Support Contact

For prompt resolution of billing or refund queries, message our WhatsApp Support line at +91 8509898502 or email [email protected].

Refund Policy